Item Colors: Although we try to do our best to give the original color of
the items, and use the best equipment for this; a few colors may seem
slightly different on photos. This is also because of different screen
characteristics of computer monitors.
Yarn Ball Weights: We mainly sell the yarns based on their weights. And
because of the nature of fancy yarns, yardage of skeins may be different from
one to another even if they have the same weight. Again with the same reason,
weights of the balls in one package may differ around 5%. But the total net
weight of the packages are accurate.
Items are shipped after payment is fully received for the order. Payment can
be made by PayPal,
For payment details, check out our Payment Policy page.
Origin of Shipments: We are located in Turkey, and items are shipped from
Shipping Costs: We work with major shipping companies to deliver the
items to you as soon as possible. We work hard to get the best shipping
Shipping Options: Express and regular registered mail shipping
options are available. If regular registered mail option is selected for the
order, we ship items via regular mail, and shipment is delivered via the
official postal system of destination country. The delivery time is about 2-3
weeks for Europe; 3-4 weeks for other countries. Items may also delay because
of customs inspection at destination country, and additional customs fees may
apply. For express shipment, our main shipping partner is Express. Several
other options are also available with variable cost and delivery times. In
order for your order to be delivered as fast as possible - especially for
express shipping options - please enter your address as clear as possible, as
well as a valid phone number must be given. Please do not enter P.O. Box
address for this option.
Dispatch Time: Orders are shipped within one working day (mostly on the
same day) after the payment is received for the order. We are closed on
Sundays, and Saturday afternoon, and during national holidays.
Customs Fees & Duties: We do not face issues with Customs in most of
our transactions, and orders do not subject to customs fees and duties
because of orders' value. However, please be advised that that we are not
responsible for, nor are we involved in the setting of any extra charges for
customs or brokerage fees. These fees are set by the courier company and
destination country. Each country has its own customs regulations. Because of
these reasons, especially big-sized orders may subject to customs charges,
and they cannot be predicted before. Our shipping rates do not include the
costs at destination country.
P.O. Boxes: Items can be shipped to P.O. Boxes via regular registered
mail. Please do not enter a P.O. Box address if you would like to item to be
shipped via express delivery.
Tracking Shipments: You will receive shipping information including
tracking number of the shipment, and a link where you can track your shipment
after your order is shipped.